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Storage Masters

4.78starstarstarstarstar_half
(45 Reviews)
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St. Charles

4.78 Rating - 45 Reviews
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tom flanigan

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on google Thursday March 25, 2021
Ownership has completed many property improvements recently making the facility much more accessible and aesthetically appealing. Site management (Diane M) is particularly helpful and friendly w day to day operations.

Jarek Main

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on google Thursday March 11, 2021
My experience with Storage Masters over the last 3 months was excellent! As soon as I booked online, Diane called and was very friendly and informative of the move-in process. I went up there later that day and was able to drop off my first load within 15 minutes! When my initial 3 months was up, Diane called to check on me and informed me what needed to be done for moving out. She was always available if I had any questions throughout the duration of my rental time. Would highly recommend!

gary Goodman

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on google Monday March 01, 2021
This reviewer did not leave a comment about their rating.

jackie yost

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on google Monday March 01, 2021
We were incredibly impressed with the St. Charles Storage Masters! Diane was outstanding with her help! It was snowing badly the day before our move-in, they snow-plowed during the day, and again that night. The road leading up to the storage unit was perfectly plowed on our move-in day. They called to tell me the movers were done and gone, all went perfectly well! My husband and I highly recommend this St. Charles Storage Masters!

Joe G

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on google Monday March 01, 2021
Happy so far after a few months. Diane was very helpful in getting things all setup to meet my needs. Clean and safe space.

Karen Wells

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james clark

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I just moved to the Area and walked in inquiring about storage the Staff had been Wondering and always willing to help and answer any questions.

scott graf

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Diane is extremely nice and polite. When I was leasing the space the office was very clean and organized and she made my 7 year old daughter feel welcome by talking to her and offering her cookies and a drink. When we were moving in later that week she brought down some ice cold bottles of water. I do not know if this is just something they do for their new tenants or if they do this on a regular basis. But this shows me they actually care about their tenants.

Vicki Clooney

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Phyllis Massa-Busch

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Make sure you take a flashlight with you as most stalls/rooms Are NOT lit.

Jen Parisi

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Very helpful. Great pricing. Clean.

Charile Adams

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Good local storage unit. Good.secutity.too.

Rick Cougar

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leanna chapman

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Got a truck here to move ...and it was easy to get ....wasnt. too much money. Customer service was completely rude at the. Call center. When I called to see if the dolly was included. But other then that nice place

Marianne Schleuter

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Timothy Matthews

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k ngo

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In my years here at Storage Masters, i've never had a better experience. Clarence is one of the most knowledgeable and kindest hearted. He puts all his customers first and goes above and beyond in everything that he does. Clarence has excellent customer service and would highly recommend coming to Storage Masters because of this. 5 out of 5!

Todd Nault

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Needed to move from a competitor, where we experienced less than great customer service. Clarence made the process smooth and easy. He understood our organizations needs and accommodated us very easily. On the move day he even brought us ice water and cookies. The storage facility is neat and clean. Secure and well lit. Most importantly Clarence demonstrated a high level of customer service that was much needed and appreciated.

Gypsy Bluebird

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The manager of this storage facility was friendly and knowledgeable about the units available, pricing and the rules of the facility. I was very pleased with the service I received in a short time too. I would definitely recommend the Woodford storage facility to anyone needing to rent a unit or outdoor space.

jim seaberg

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Website was well laid out, and self explanatory. The online leasing was simple and quick. Customer service is excellent.

Timothy Jacobs

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Very helpful staff , good security , small area to navigate moving trucks

Brooks Barnett

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My wife and I were very pleased with this place. The front desk guy is wonderful. He took his time to show us around and make sure that we got the right storage shed that we needed, not too small and not too big. Hes a wonderful guy with a good sense of humor and he even wrote us a handwritten card. Love Love Love this place. Again Very Pleased!

Romy Villadolid

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Highly recommended...Lawrence was very helpful and a pleasure to deal with !

Nick Kasoff

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I couldn't be more pleased with my experience at this store. They quickly determined the right size for my needs, and had a special in that size offering the first 2 months at half price. Also, they give you a good quality lock at no charge when you move in, and don't charge any administrative fee like the last place I rented. So between the special, the free lock, and no fees, move-in was like $75 cheaper than other places. And the monthly rate is competitive, so it's a great deal all around.

J Richard Beery

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Was very pleased with the layout of the facility and the options of different sites to choose from. Barbie was knowledgeable and easy to work with.

Cluv scott

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Gary Browning

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Barbie was extremely helpful in renting us the storage unit we needed. The facilities are clean and secure. Thanks

Jamie Schmidt

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When looking for a storage facility quickly I stopped by two OTHER facilities that google had their hours posted and both were closed when I called the number. I then came across Storage Masters and wondered why I didn’t go there first! The office staff was eager to greet me and offer me water or coffee and definitely listened to my storage needs to make sure they provided the right sized unit. The free lock was a good surprise and although I don’t need it, they offer to use their moving truck which is a big perk in my books. Make sure if you qualify you ask for a military discount! Great company doing the right things for their customers.

Kathleen Lawler

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Very clean and secure.

Shannah Niehouse

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Always a great experience and having the convenience of the moving truck when you rent a storage unit is always a plus!! Staff has always been amazing to my family!!

Jesse McGinnis

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I used this place a while ago while i needed to move into a smaller location storage unit i had was well protected i fell and reasonably priced, however they did randomly increase the rent on my unit which led to me removing my stuff from this storage location, overall though not a bad place to hold your junk.

Larry Lauck

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Charisse Williams

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The customer service was amazing. The staff was very friendly and efficient! They answered all my questions and there were no gimmicks! Just good service!

Raymond Sims

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Clarence Koehler

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Great company to work for. Among the best people I have ever had the opertunity to work with.

John crane

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So far no problems.

brianna nicholson

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Friendly staff, gated secure storage options. Rates comparable. Used a unit for a couple months for daughters college stuff, the unit was very clean.

Brianna Smith

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Very very professional both on the phone and in person. Their prices are competitive with other storage facilities in the area but they have the added benefit of free move-in truck rental which really saved me a lot of money. They check the units multiple times a day which I like and feel good about storing my stuff at their location.

Laurie Hart

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So far so good, but wish all the storage places would be more honest & upfront with their pricing before u come in & tell you they require u to get insurance.

Roderick Nash

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