Reviews

Got a truck here to move ...and it was easy to get ....wasnt. too much money. Customer service was completely rude at the. Call center. When I called to see if the dolly was included. But other then that nice place

In my years here at Storage Masters, i've never had a better experience. Clarence is one of the most knowledgeable and kindest hearted. He puts all his customers first and goes above and beyond in everything that he does. Clarence has excellent customer service and would highly recommend coming to Storage Masters because of this. 5 out of 5!

Needed to move from a competitor, where we experienced less than great customer service. Clarence made the process smooth and easy. He understood our organizations needs and accommodated us very easily. On the move day he even brought us ice water and cookies. The storage facility is neat and clean. Secure and well lit. Most importantly Clarence demonstrated a high level of customer service that was much needed and appreciated.

The manager of this storage facility was friendly and knowledgeable about the units available, pricing and the rules of the facility. I was very pleased with the service I received in a short time too. I would definitely recommend the Woodford storage facility to anyone needing to rent a unit or outdoor space.

Website was well laid out, and self explanatory. The online leasing was simple and quick. Customer service is excellent.

Very helpful staff , good security , small area to navigate moving trucks

My wife and I were very pleased with this place. The front desk guy is wonderful. He took his time to show us around and make sure that we got the right storage shed that we needed, not too small and not too big. Hes a wonderful guy with a good sense of humor and he even wrote us a handwritten card. Love Love Love this place. Again Very Pleased!

Highly recommended...Lawrence was very helpful and a pleasure to deal with !

I couldn't be more pleased with my experience at this store. They quickly determined the right size for my needs, and had a special in that size offering the first 2 months at half price. Also, they give you a good quality lock at no charge when you move in, and don't charge any administrative fee like the last place I rented. So between the special, the free lock, and no fees, move-in was like $75 cheaper than other places. And the monthly rate is competitive, so it's a great deal all around.

Was very pleased with the layout of the facility and the options of different sites to choose from. Barbie was knowledgeable and easy to work with.

The West Main storage units in Decatur, IL were very helpful. They provided me with many different options for storage space, they were quick to process my lease agreement and Barbie was super nice and even sent me a thank you card in the mail. The best part for me was the moving truck. That saved the day as I was able to use Storage Masters's truck to bring my stuff from home to the storage unit in one trip. I highly recommend Storage Masters.

Barbie was extremely helpful in renting us the storage unit we needed. The facilities are clean and secure. Thanks

When looking for a storage facility quickly I stopped by two OTHER facilities that google had their hours posted and both were closed when I called the number. I then came across Storage Masters and wondered why I didn’t go there first! The office staff was eager to greet me and offer me water or coffee and definitely listened to my storage needs to make sure they provided the right sized unit. The free lock was a good surprise and although I don’t need it, they offer to use their moving truck which is a big perk in my books. Make sure if you qualify you ask for a military discount! Great company doing the right things for their customers.

Very clean and secure.

Always a great experience and having the convenience of the moving truck when you rent a storage unit is always a plus!! Staff has always been amazing to my family!!

I used this place a while ago while i needed to move into a smaller location storage unit i had was well protected i fell and reasonably priced, however they did randomly increase the rent on my unit which led to me removing my stuff from this storage location, overall though not a bad place to hold your junk.

The customer service was amazing. The staff was very friendly and efficient! They answered all my questions and there were no gimmicks! Just good service!

Great company to work for. Among the best people I have ever had the opertunity to work with.

So far no problems.

Friendly staff, gated secure storage options. Rates comparable. Used a unit for a couple months for daughters college stuff, the unit was very clean.

Very very professional both on the phone and in person. Their prices are competitive with other storage facilities in the area but they have the added benefit of free move-in truck rental which really saved me a lot of money. They check the units multiple times a day which I like and feel good about storing my stuff at their location.

So far so good, but wish all the storage places would be more honest & upfront with their pricing before u come in & tell you they require u to get insurance.

The manager was very helpful and polite. I had called the day before to let them know we were on our way and when we got there 1 minute after 4pm on Sunday, they were gone, that is my only complaint

My husband and I found Storage Masters (St. Charles) through google. The site was offering a great reservation rate, compared to many others that we looked into, that we couldn't pass up. Once we got the reservation rolling they were quick to contact us and keep into contact with us until everything was squared away. Our unit is nice and just as we expected from the explanation on their site. It even has an overhead shelf to allow maximum storage - I know many units do not offer this at other places to this is a definte plus. We also used their moving truck for a very cheap fee which allowed us to get everything moved in one day. I am very happy with Storage Masters -St. Charles and would reccommend it to others!