Reviews

Diane was very helpful when I needed extra storage space. She's always friendly and great to my kids when we go into the office. Storage unit was freshly painted and doesn't leak. There is plenty of security cameras as well which is very important.

Diane is great, friendly and helpful.

I have been to quite a few storage facilities and none have made me feel as welcome as storage Masters. Diane did a very good job of explaining everything and I felt very comfortable and welcome. The 24-hour access is a must with a job like I have. I strongly recommend it for anybody that needs to make numerous trips to the facility. They even go as far as offering you coffee and snacks on your visits!!! Five stars isn't even enough. Big thumbs up!

I am the postal worker delivering the mail to this office each day. I have been on this route for many years. Every day I enter the building Diane greats me with a smile and makes sure to ask me if I need water or anything else. Great customer service!!!!! If I need a storage unit I will be going to this location to rent. Keep up the great work!!!

Ownership has completed many property improvements recently making the facility much more accessible and aesthetically appealing. Site management (Diane M) is particularly helpful and friendly w day to day operations.

My experience with Storage Masters over the last 3 months was excellent! As soon as I booked online, Diane called and was very friendly and informative of the move-in process. I went up there later that day and was able to drop off my first load within 15 minutes! When my initial 3 months was up, Diane called to check on me and informed me what needed to be done for moving out. She was always available if I had any questions throughout the duration of my rental time. Would highly recommend!

We were incredibly impressed with the St. Charles Storage Masters! Diane was outstanding with her help! It was snowing badly the day before our move-in, they snow-plowed during the day, and again that night. The road leading up to the storage unit was perfectly plowed on our move-in day. They called to tell me the movers were done and gone, all went perfectly well! My husband and I highly recommend this St. Charles Storage Masters!

Happy so far after a few months. Diane was very helpful in getting things all setup to meet my needs. Clean and safe space.

I just moved to the Area and walked in inquiring about storage the Staff had been Wondering and always willing to help and answer any questions.

Diane is extremely nice and polite. When I was leasing the space the office was very clean and organized and she made my 7 year old daughter feel welcome by talking to her and offering her cookies and a drink. When we were moving in later that week she brought down some ice cold bottles of water. I do not know if this is just something they do for their new tenants or if they do this on a regular basis. But this shows me they actually care about their tenants.

Make sure you take a flashlight with you as most stalls/rooms Are NOT lit.

Very helpful. Great pricing. Clean.

Good local storage unit. Good.secutity.too.

Got a truck here to move ...and it was easy to get ....wasnt. too much money. Customer service was completely rude at the. Call center. When I called to see if the dolly was included. But other then that nice place

In my years here at Storage Masters, i've never had a better experience. Clarence is one of the most knowledgeable and kindest hearted. He puts all his customers first and goes above and beyond in everything that he does. Clarence has excellent customer service and would highly recommend coming to Storage Masters because of this. 5 out of 5!

Needed to move from a competitor, where we experienced less than great customer service. Clarence made the process smooth and easy. He understood our organizations needs and accommodated us very easily. On the move day he even brought us ice water and cookies. The storage facility is neat and clean. Secure and well lit. Most importantly Clarence demonstrated a high level of customer service that was much needed and appreciated.

The manager of this storage facility was friendly and knowledgeable about the units available, pricing and the rules of the facility. I was very pleased with the service I received in a short time too. I would definitely recommend the Woodford storage facility to anyone needing to rent a unit or outdoor space.

Website was well laid out, and self explanatory. The online leasing was simple and quick. Customer service is excellent.

Very helpful staff , good security , small area to navigate moving trucks

My wife and I were very pleased with this place. The front desk guy is wonderful. He took his time to show us around and make sure that we got the right storage shed that we needed, not too small and not too big. Hes a wonderful guy with a good sense of humor and he even wrote us a handwritten card. Love Love Love this place. Again Very Pleased!

Highly recommended...Lawrence was very helpful and a pleasure to deal with !

I couldn't be more pleased with my experience at this store. They quickly determined the right size for my needs, and had a special in that size offering the first 2 months at half price. Also, they give you a good quality lock at no charge when you move in, and don't charge any administrative fee like the last place I rented. So between the special, the free lock, and no fees, move-in was like $75 cheaper than other places. And the monthly rate is competitive, so it's a great deal all around.

Was very pleased with the layout of the facility and the options of different sites to choose from. Barbie was knowledgeable and easy to work with.

The West Main storage units in Decatur, IL were very helpful. They provided me with many different options for storage space, they were quick to process my lease agreement and Barbie was super nice and even sent me a thank you card in the mail. The best part for me was the moving truck. That saved the day as I was able to use Storage Masters's truck to bring my stuff from home to the storage unit in one trip. I highly recommend Storage Masters.

Barbie was extremely helpful in renting us the storage unit we needed. The facilities are clean and secure. Thanks

When looking for a storage facility quickly I stopped by two OTHER facilities that google had their hours posted and both were closed when I called the number. I then came across Storage Masters and wondered why I didn’t go there first! The office staff was eager to greet me and offer me water or coffee and definitely listened to my storage needs to make sure they provided the right sized unit. The free lock was a good surprise and although I don’t need it, they offer to use their moving truck which is a big perk in my books. Make sure if you qualify you ask for a military discount! Great company doing the right things for their customers.

Very clean and secure.

Always a great experience and having the convenience of the moving truck when you rent a storage unit is always a plus!! Staff has always been amazing to my family!!

I used this place a while ago while i needed to move into a smaller location storage unit i had was well protected i fell and reasonably priced, however they did randomly increase the rent on my unit which led to me removing my stuff from this storage location, overall though not a bad place to hold your junk.

The customer service was amazing. The staff was very friendly and efficient! They answered all my questions and there were no gimmicks! Just good service!

Great company to work for. Among the best people I have ever had the opertunity to work with.

So far no problems.

Friendly staff, gated secure storage options. Rates comparable. Used a unit for a couple months for daughters college stuff, the unit was very clean.

Very very professional both on the phone and in person. Their prices are competitive with other storage facilities in the area but they have the added benefit of free move-in truck rental which really saved me a lot of money. They check the units multiple times a day which I like and feel good about storing my stuff at their location.

So far so good, but wish all the storage places would be more honest & upfront with their pricing before u come in & tell you they require u to get insurance.