Reviews

Barb and her crew have been so accommodating to me and my family. Moving is often a stressful time, they recognize that and do everything they can to elevate the stressful parts of storage. We're lucky to have people like this in our community!

The customer service is fantastic and the facility is clean and well maintained.

Tracy was such wonderful help when helping me picking a storage unit to rent. She answered all of my questions and was extremely professional, not to mention extremely kind and personable. 10/10 would recommend doing business with her!

Barb was a wonderful person.very professional but made me fill like family. Mike

I had an issue finding a place to park my new boat, Barb was able to help me find a spot at this location to park the boat where it fit, super nice and friendly, great attitude about helping resolve an issue. Thank You Barb

I would definitely give Storage Masters on West Main 5 stars! I can leave my personal belongings in my storage and feel completely safe with them there. He Storage is clean and secure. Barb at the West Main Storage Masters is amazing! She has always been very helpful, kind and professional. She is very easy to work with and talk to if I ever had an issue. She sends me reminder voicemails and emails when my storage rent is due, and God knows I can use the reminders. Thank you Barb, for all of your hard work and care. I'm sure I can speak for several several others on this as well.

This is a great place! Very secure and well kept. Barb is always helpful and knowledgeable. We can't image storing our items anywhere else.

Units and property is secure and well cared for, the manager is super very courteous and helpful. Definitely would use their services at West Main in the future. Very convenient that they also sell boxes and wrapping paper for packing up your dishes.

Barb was great to work with. She was very helpful throughout the rental process. I would definitely rent here again in the future.

Storage Masters West main is a great facility. Located on the outskirts of Decatur, the lockers are very easy accessible and the location is nice and secure. Barb, the manager showed me around and was very polite. We looked at a few different lockers to find the one that would fit my needs. Would definitely recommend to anyone looking for storage in the area, and will use again if I need storage in the future.

I have been renting storage spaces from Storage Masters for several years now. Their facilities are very clean and the employees are professional . One major asset to this company is Barb at the West Main location. She is really nice, patient, and very knowledgeable. I’m pleased to have chosen Storage Masters as my storage facility!

I have used Storage Masters on West Main, Decatur for years. The climate control storage sheds are awesome and affordable. The storage areas are well kept and secure. Barb Davis the West Main attendant is pleasant and helpful. She has helped me from getting a late charge a couple of times.

Great experience! Barb was friendly and very helpful. I was on a wait list for a storage unit and Barb let me know the moment one became available. It has become kind of rare for people to actually do what they say they are going to do. Barb is one of those people!

Wonderful experience! She was wonderful and very helpful!

We have had our storage unit at West Main Storage Masters for going on 5 years. We are very pleased with this facility. The office manager Barb is very kind, knowledgeable and a pleasure to do business with!

Looking for a safe place to store your items this is the place. Barb is always so helpful and if I have any questions about my unit she is there to help. Great place and great people. Definately five stars.

Barb is great to work with always has the answers for you and smooth signup for any unit ...

Barb is very nice she seen me outside struggling with my dresser came over to help me get it in my storage. I like renting from here I recommended it to my friend she now rents here too🙂

Barb has always been very helpful whenever i have had question about my storage .always very friendly!!!

Excellent! Manager Barb really goes extra mile to make it safe, clean and well attended. Thank you!

This Storage unit business is great! The day we dropped my sons things off, they had cookies and water for us. They even have a truck you can rent from them to move things. Really nice folks and great units.

We have had an outside space for our boat at the West Main location for about 7 years. The on-site staff, mostly Barb, is very helpful and attentive. The gate is locked at appropriate times, I see them inspecting the grounds and watching the camera feeds. The place is kept clean and neat looking. There has been only one price raise but rates are still reasonable. I wish I had access to electricity at my site, but that’s my only complaint.

Barb is a great help and very friendly. Definitely recommend her to help you with your storage needs.

I have been most pleased with Barb at this Main Street location. I have 2 units there and she has always been more friendly and helpful than I could imagine. She always gets back to me when I have questions. Thank you Barb. I would highly recommend storage space here.

Customer service is Excellent. Transition from 1 unit to a smaller unit was very smooth.

Thanks Barb for all your help!!

We have used this storage facility for many years for various reasons. Barb has always been so helpful and caring in all aspects of her job. And she knows I love to stop in and get a couple free peanut butter cookies and catch up...highly recommend them!!

Barb is fantastic

Barbie is one of the best and good hearted person I have ever meet, she is very professional she explained everything so there was no misunderstandings of how storage Masters operates. The rates are great clean facilities and very secure. I would recommend anyone who is looking for a storage unit to go and see Barb.

Hello, Inwant to saynthat Barb at Wesr Main Storage is the best. She is very professional, friendly, and pleasant. She is always courteous when she calls to remind me if my payment. Thanks Barb for all that you do!!!

I'm a new client..And was very impress with the lady that works at the west main office. She explained everything on how things works.to me.. and was very polite and friendly. Would recommend this to anyone looking for a storage unit.

Very secure and easy to navigate.

Great customer service!! Barb was very helpful throughout the whole process and helped me determine which unit would fit my needs!!

Barb has been great to work with and has gone out of her way to make sure we have what we need. Thanks, Barb!

We now have 2 units rented here. Barb was so helpful when we - all of the sudden - needed a second unit. The process to rent was easy online and when I arrived to finish the paperwork, Barb handled the process seamlessly. The units are clean. I feel like my belongings are safe- with the gate locked after hours. Thank you to Barb and Storage Masters.

I recommend anyone looking for a storage unit call Bard at Storage Masters, West Main. She is very helpful and professional.

Barb was very nice, professional and thorough!

Very friendly and helpful place. Barb is the most friendly and professional, helping with any answers and changes that may come up. Thanks Barb

Barb at Storage Masters on West main is great to work with. She has been very accommodating when we have had questions a concerns. We sure appreciate her.

I was looking for a large unit, and felt very relieved that one had just came available that morning. Barb was very friendly and accommodating. She showed me the unit, provided a lot of good information, and handled the paperwork all in a very timely manner! I really feel that my belongings are safe and secure. Thank you Barb!

Brenda is always very helpful when we have had a question. She answered all of our questions when we first decided to use this location. She is a definite positive to the business.

Our family has had an excellent experiences since Oct 2018 with the West Main location in Decatur Il. Barbara is fantastic and is always very helpful and kind. Her customer service is outstanding.

I have been a customer of Storage Masters - West Main for well over a year. Barb, the manager, has been great to work with! She is there to help and answer any questions. Great personality, friendly, professional, efficient - she knows her stuff. I highly recommend this Storage Masters location.

I Was needing a storage place during my time of relocation from out of state. I called Storage Masters on the West Main in Decatur Illinois. Barb answered the phone. She was exceptionally nice and very helpful in getting the truck that we needed and very good deal on the storage unit. She will get my repeat business because of her helpfulness. Thanks Barb!!

This is the place to go if you want quick service with a smile! Barb the manager is very efficient and knowledgeable which makes the process of renting go very smoothly. Based on my experience I highly recommend the West Main Storage for its cleanliness, rates and professionalism!

It was great working with Barb. She was helpful in finding a great storage unit location for my boat.

I have had a wonderful experience with Storage Masters West. It is so clean and Barb is so wonderful to work with. She truly takes great care of her costumers!!! I highly recommend this facility.

My experience at StorageMasters, specifically interactions with Barb at West Main, has been fantastic!!! As an example, we were moving items out of storage on a brutally cold, windy day. Barb offered hot chocolate which absolutely made our day - What an awesome customer service touch! Highly recommend this facility for those in need of storage.

This is the best storage company I’ve ever used . The grounds are spotless, the manager “Barb” is very friendly and welcoming every time I’m there. It feels like I’m keeping my stuff at a friends garage . When it was snowy the ground were cleared that day. Very impressed. Thank you for such great customer service

Barb, (office mgr) was awesome. I’m moving to Decatur from another town and don’t know anything about the town. She was so warm and charming it was like sitting down with an old friend. She was very helpful and I felt totally confident about leasing a storage unit here. The place was clean and appeared to be secure. I think my needs will be well met.

Barb is very professional and friendly to my husband and I. I would recommend her to all my friends and family..

The employee there is the best she's so helpful and kind it's a great way to store your things

I am really glad I chose storage masters on west main in Decatur, they are maintained and kept clean. The manager Barb is very professional and courteous . I would highly recommend her facilities .

The service was excellent. Barb was very helpful, informative, and professional. Wod he glad to recommend this location to anyone need a storage unit.

Always great service. My kids love going here if I need to check something just to get a treat from the office! Thanks Barb!!!😁

I have had some of my belongings in this location for years. Because of the industries in which I work, I am always aware of good customer service. This location is outstanding in that regard. Barb, the manager, is extremely professional and always willing to help. As a company, these facilities are great with a lot of options. They are also willing to help accommodate with any needs you may have. I highly recommend if you are looking for a storage unit, or space to park that camper next year, you will consider this location and the staff that keeps it all safe.

Very clean, secure. Friendly helpful staff. Barbara is very accomodating.

I have been renting units at Storage Masters West Main in Decatur Illinois for couple years. The payment procedure is straightforward and easy. The manager, Barb Davis, is always available, and has been extremely helpful all of the time.

Units and grounds are kept clean and secure. Barb is always very courteous and helpful. I would certainly recommend this facility to anyone looking for a storage unit.

This was my first experience with Storage Masters.Barb the manager was great to work with ! She's very knowledgeable, nice and answered any questions I had. I'd highly recommend

I am very pleased with the west main street location, Barb the manager there has been very helpful and has made my experience with Storage Masters memorable. I would highly recommend them. Barb is the best! Thank you !

i've been at storage masters for quite some time and its a very very nice place to store my things. barb is very pleasant and awesome. was very understanding when i had the covid back in november. she's a very nice lady and is pleasant when i make a payment in person or over the phone. she does an awesome job!!! thank you barb!!

Our experience is a great one with Barb the manager being extremely helpful throughout the whole process. I’ve incorrectly thought that I had locked the units and Barb has let me know that they weren’t locked....more them once. Couldn’t ask for a kind and caring person and the units are clean and safe.

Barb is an excellent host at the storage facility. Friendly, courteous, and efficient. Couldn't ask for better.

Best place to store..... good prices. Barb in the office is most helpful with all your questions and needs !!

We have had storage units here for several years and continue to be impressed with this place. It’s always clean, safe, and monitored well. Barb Davis at the front desk is just awesome. She’s always there to look after things and is always friendly and professional. I know I can count on her to call me if anything ever comes up. I never worry about our units because I know Barb takes good care of the place. Excellent storage facility and service. Highly recommend!

Been with Storage Masters well over 3 years Awesome service ,very kind& respectful,highly recommended!!

Barb has great customer service skills,I really enjoy West main storage!!

Barb is very professional when renting a unit to you. Barb is very helpful and available to answer any questions that you may have. I would recommend these storage units to family and friends.

I would like to thank Barb for all of the hard work she does to help in anyway she can to make our experience at Storage Masters on West Main easy and pleasant. To be honest Barb is one of the top two reasons the we continue to stay with Storage Masters.

Working with Barb at Storage Masters has been has been the best. She is one of the most competent people I know. In addition to that she is a kind and caring person who goes out of her way to be helpful.

Barb is very good at what she does very good with people

I have been a storage masters customer for 5 years. The manager Barb does a fantastic job 10 out of 10

Barb is the best manager. I would highly recommend this facility.

First time renting here. Great experience and easy to do! Barb was excellent to work with and answered all of my questions!

Great service and friendly manager. I have been with them for years love them.

Barb is a great manager! Always there to answer any questions... also she takes payments like a Champ !!!

Have been with a long time. Very clean and well taken care of..Barb that works there is always friendly and polite..would recommend to anyone looking for a storage unit.

I have rented a unit for at least 7 years at the west main facility. This year rented a second unit temporarily while remodeling our home. Today rented an outside space for a boat. Barb the facility manager is and always has been very professional, helpful, and friendly. The facility is very clean and secure. Highly recommend.

I have been using Storage Masters for years. Their office Lady Barb has always been available to talk to and has always been helpful if I have a question or a problem. Very personable and she does a great job every time I stop by the office.

Barb at the West Main location, does an exceptional job, she makes sure you have the right amount of storage space, she gives you options available to you, she’s great at handling concerns, couldn’t find a better person to work with.

been there almost 2 years and the manager has always been very helpful also it is a very clean and safe place to store you items would recommend to anyone

Great service and rates, very helpful !!

When we needed a unit and our lives were upside down, Barb helped me feel I could slow down, take my time and breathe through an otherwise horrendous move. She helped us with the truck use too. Now that we have found our dream home again Barb has been patient, understanding and helpful. We are sorry to lose a wonderful person in our lives. Your unit was clean, dry, and safe. Never a problem with it. We will refer friends/family if they ever need a unit.

The manager is outstanding. The facility clean. Wish the rates were lower.

The manager of this location is very friendly and professional. She comes around to make everything is ok and even brings you water.

Great storage rental nice people

What an awesome place to keep your stuff! The staff is very attentive and friendly. The space and cost are also great deals.

I had a very bad day dealing with a lot of grouchy people that day but when I got on the phone with Barb she made my day! Instantly felt so much better talking to her. So glad I read the reviews about this storage facility because WOW! This facility is super clean and super customer friendly! And not to mention they beat others prices! Waters and snacks on site too for your enjoyment! Man I’ll NEVER leave!

Very nice, well kept and secure facility!

Great for storage needs

Great place to Store

Very nice facility, well maintained and good rates. Barb is super knowledgeable, very efficient and always friendly. I would recommend Storage Masters to anyone !

It is now called Storage Masters under new ownership. Very clean building. Courteous and helpful staff. Barb the office manager is the best. Very helpful knowledgeable and always in a good smiley frame if mind.

Barbie was extremely helpful and knowledgeable in renting me 2 units. The facility is very well maintained and secure. A very well run facility.

Nice people reasonable price